Documents available for Download

1. Customer Service Charter(pdf) : Click here to download
2. KEWASCO ICT Policy (pdf): Click here to download
   
3. KEWASCO Rationing Program for Urban cost center(pdf): Click here to download
   
4. KEWASCO Rationing Program for Rural cost center(pdf): Click here to download
   
5. Reviewed Strategic Plan(pdf): Click here to download
   
6. Audit Report 2022/2023(pdf): Click here to download
   
7. Financial Statement2020/2021(pdf): Click here to download
   
8. Audit Report 2021/2022(pdf): Click here to download
   
9. Customer Water Application Form(pdf): Click here to download
   
10. Complain Application Form(pdf): Click here to download
    

Handling Complaints

How to launch complaints:-

1. Clients are encouraged to make genuine complaints, suggestions and compliments to the Managing Director through physical address, in person, post, telephone, fax or e-mail.
2. We therefore commit ourselves to the following complaints handling process:

1. Operate a Customer Relations Office
2. Maintain a register of complaints
3. Maintain a complaints/suggestion book

We guarantee confidentiality and privacy in respect of complainant's identity and substance of complaint to safeguard the rights of clients. However, we encourage complainants to identify themselves given the practical difficulties of handling anonymous grievances.

Response to Complaints

We will acknowledge receipt and handle genuine complaints within one week (7) days.

NOTICE OF PUBLIC CONSULTATION

Coming soon...

1. KEWASCO NOTICE OF PUBLIC CONSULTATION-DECEMBER 2021 (Pdf): Click here to download
2. KEWASCO PROPOSED REVIEWED TARIFF MODEL(pdf): Click here to download
3. MISCELLANEOUS(pdf): Click here to download