The purposes of this Service Charter is to enhance levels of awareness on our role as a Water Service Provider (WSP), give insights on our core activities and values, provide information on the range of services we offer, the standards we have set, clients expectations, avenues for remedy where services fall short of standards and continuous improvement in pursuit of client satisfaction and excellence in our operations.
We commit ourselves through this Charter to the following principles:
In service delivery we pledge that:
In light of the changing circumstances namely organizational and environmental dynamism, we will in consultation with our clients and stakeholders, subject this service charter to constant amendments with a view to improving our services.
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